RETURNS & REFUNDS
Product return policy
The Customer has the right to withdraw from the purchase within 14 days from the date of receipt of the product, in accordance with the template set forth at the end of this present, in which case the provisions of Law 2251/1994 as in force apply.
The goal of the Enterprise is to offer full satisfaction regarding the Customer’s experience with the website and services. If the Customer is not satisfied with the order, he/she can arrange for a return and refund. The Customer needs to inform the Enterprise by e-mail about his/her intention to return the order within 5 days of receiving the purchase. Returns notices received outside of this time or without notice may be rejected by the Enterprise’s team.
All custom-made orders are unique and non-returnable.
To arrange a return, the Customer needs to:
Notify our team by e-mail about your intention to return the order. Email: firstname.lastname@example.org. His/her request will be processed within 72 hours and he/she will receive an email informing that the replacement is under production or the refund is being processed.
The following conditions must be met for accepting and processing the refund:
If the conditions are not collectively duly met, the Enterprise will notify the Customer by an e-mail. In such a case, Customer has the option to collect products at his/her own expense. If Customer refuses to collect them, the Enterprise reserves the right to keep the products as well as the amount paid out of the original order.
If the item(s) is/are damaged by external factors the Enterprise will cover the shipping costs. If that's not the case, the Customer is strongly advised to return the item(s) via a trackable method.
The Enterprise shall not be burdened by any returning costs. Those are borne by the Customer.
If the Enterprise is liable for a defect, the Customer is entitled to demand, without charge, replacement of the product with another. The Enterprise has to make a replacement in a reasonable time.
In any case where Customer finds a defect, it is possible to contact the online store immediately after delivery on the same day or the next business day at email@example.com.
If a product is declared as defective by the Customer, the Enterprise is expressively reserved for the diagnosis of the product as defective.
LIMITATION OF LIABILITY: The Enterprise does not provide a guarantee, nor does it guarantee protection for a suitably sold product for any particular purpose.
The Enterprise’s purpose is to evaluate and accept returns within 3 business days of arriving at the warehouse. After the Customer’s refund is accepted, an e-mail confirmation will be dispatched about the process the refund.
The payment may take up to 10 business days, according to the Customer’s Bank’s policy. The Enterprise can only process returns to the original purchase card.
The Customer’s refund will be less than any shipping charge charged at the time of purchase.
For non-EU customers, duties and other taxes will not be refunded. The Customer needs to contact local authorities for more information on these refunds.